You can get in touch with Shires Gloucester using the quick enquiry form below.
How we work
Here at Shires Gloucester we understand how stressful and frustrating accidents can be, so we ensure your vehicle is returned to you without delay. The assessment will be carried out by a fully qualified ATA accredited vehicle damage assessor.
The stages involved in our accident proccess are listed below.
Vehicle comes on site either collected or brought in by policy holder / customer.
Damage will be assessed usually within an hour. Full detailed assessment and images sent to Insurance Company for an engineer to authorise. On average takes 2-3 days depending on insurance company.
Once authority is received, parts can then be ordered. Parts take on average 2-3 days. If parts go on back order the policy holder will be made aware.
Vehicle will then be stripped in preparation for the new parts. Once parts arrive, the vehicle will then go into the panel shop.
Then into the paint shop to be prepaired then painted.
Once painted the vehicle will go into re-fit.
4 Wheel Alignment if required.
The vehicle will have any freshly painted panels polished.
Wash / Vac / Glass Cleaned.
Vehicle will then go through a Quality Control Check.
Policy holder / customer contacted to advise repairs are now complete and ready for collection / delivery.
If the repair is a large repair and the vehicle is likely to be with us for a length of time one member of staff will be designated to look after the customer to provide regular updates for a continuity of communication.
To make matters easier we offer a collection and a free delivery service, as well as like for like courtesy cars for all non fault claims. For more information on these services, visit our Customer Care page.
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